Digital Membership Cards FAQ
How do I add the digital membership card to my iPhone?
Access the email from your smartphone and click the “Download” button, then click “Add to Wallet” and “Add.” The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.
How do I add the digital membership card to my Android phone?
Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.
Once I’ve switched to a digital card, what happens when I renew my membership? Do I receive anything in the mail?
No, you will not receive any information in the mail. You will receive a push notification on your smartphone with your updated card.
What if I have trouble downloading my digital card? Can I still get into the Botanical Garden for a visit?
Yes, if you are an active member, we can check your photo ID at entry. However, you will need proof of valid membership if using reciprocal admission at another garden in North America.
I’d prefer not to use this digital membership card. What should I do?
Please contact email@example.com to request physical card.
I don’t have a mobile phone. What can I do?
Please contact firstname.lastname@example.org for a physical card.
I have a question about my membership benefits.
Please visit dmbotanicalgarden.com/membership for a list of benefits or contact email@example.com.
My name is spelled wrong or my membership level is incorrect.
Please contact firstname.lastname@example.org. Please include your full name, phone number and update request.
My family member is on this membership account also. How can she/he receive the card?
For Android users, navigate to the back of the card (click the small “i” on the front) and use the “Share Pass” button to send the card to your secondary member. For iPhone users, you will find the share icon at the top right of the Digital Card.
I downloaded my card, but I can’t find it.
If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there–it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.